I ship to addresses in the USA, Canada, and UK via USPS services. Due to my refunds policy, you MUST ensure you are entering an appropriate address. I will attempt to contact you once for a correct address if my shipping processor, Pirate Ship, is unable to confirm the destination. Orders that ship free or discounted may or may not arrive within a specific time frame. No export documentation will be provided unless my shipping processor, Pirate Ship, provides it.
|Location||Under $35||Above $35|
|USA Territories & Military Bases||Calculated||$7|
|Canada (certain territories)||Calculated||$14 (CA)|
How soon will I receive my order?
Unless noted otherwise on individual item listings, please allow 3 to 5 business days for packaging and 1 to 8 business days for delivery once shipped. Free or subsidized orders may arrive between 5 - 18 days once shipped, depending on location.
What if I need my order faster?
Please contact help AT brightbirdpress.com and we will work something out.
If I've run out of stock in my house, you may receive items directly from my printers to provide faster fulfillment. These items will not be have the ability for custom inscriptions (if applicable), as I am in a different state from my printers.
How do I check the status of my order?
Once your order is shipped, you will receive an email notification including a tracking number to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at help AT brightbirdpress.com with your name and order number, and I will look into it for you.
Where is my order?
I am not responsible for lost, late, or damaged items as I have no control once I've handed the package to the shipping carrier. Due to persistent shipping delays due to the ongoing pandemic, it could take up to 3 weeks to receive your items, especially during the holiday season. If you believe the item is lost, please contact your local USPS with your order details for more information.