I ship to addresses in 55 countries via Pirate Ship's exclusive Simple Export Rate service in partnership with USPS services. Due to my no refunds policy, you MUST ensure you are entering an appropriate address. I will attempt to contact you once for a correct address if my shipping processor, Pirate Ship, is unable to confirm the destination. Orders that ship free or discounted may or may not arrive within a specific time frame. No export documentation will be provided unless my shipping processor, Pirate Ship, provides it. I am not responsible for lost packages, and only ship to countries where we can track door-to-door.
United States, Territories, and Military Bases
|Location||Under $35||Above $35|
|USA Territories & Military Bases||Calculated||$7|
Up to, not over
How soon will I receive my order?
Unless noted otherwise on individual item listings, please allow 3 to 5 business days for packaging and 1 to 8 business days for delivery once shipped. International orders should arrive within 1- 4 weeks, depending on the country.
What if I need my order faster?
Please contact help AT brightbirdpress.com and we will work something out.
If I've run out of stock, you may receive items directly from my printers to provide faster fulfillment. These items will not be have the ability for custom inscriptions (if applicable), as I am in a different state from my printers.
How do I check the status of my order?
Once your order is shipped, you will receive an email notification including a tracking number to check its status. Please allow 48 hours for the tracking information to become available.
- USA and Canadian orders should submit their tracking number to the USPS tracking portal.
- Non-Canadian international orders should put their AHOY tracking number into the Asendia USA tracking portal.
If USA orders haven’t arrived within 5 - 8 business days of receiving your shipping confirmation email, please contact us at help AT brightbirdpress.com with your name and order number, and I will look into it for you.
Where is my order?
I am not responsible for lost, late, or damaged items as I have no control once I've handed the package to the shipping carrier. Due to persistent shipping delays, it could take up to 3 weeks to receive your items, especially during the holiday season. If you believe the item is lost, please contact your local postal service with your order details for more information. Items marked by the postal service as delivered to your address, but you cannot find, may have been stolen.
Please make sure that you entered the correct mailing address. If you do not receive your item due to an incorrect address you provided, you will be responsible for re-purchase and re-shipping cost. Please keep track of your delivery day so you know when the package is being delivered. Package theft is not covered with shipping insurance and your order will not be replaced at the expense of Bright Bird Press due to the sweeping prevalence of stolen packages.